• What takes place when there is a shortage of stock?

    Rest assured that we collaborate with Australia's largest suppliers to offer you the best selection. Should an item be unavailable, we will diligently seek it out from other trusted suppliers. In the case of a nationwide shortage, our attentive pharmacists will reach out to inform you about when the next stock will be available. Whether you opt to wait or remove the item from your order is entirely up to you.

  • Is the service really free of charge? Are there any undisclosed expenses?

    Our service is completely free! From delivery to dispensing of medication for your Dr's Bag. There are no charges for our service in delivering to you and if we need to post it to you, the express postage is also free! Medication dispensed from Dr's Bag are covered by the PBS. So it's all free for you!

  • What happens if my Clinic are not near to any of the pharmacies?

    No problems! We ship Australia wide with Express Post. Our services goes further than personal deliveries. If you are too far away from one of our DCO pharmacies, we securely package the parcel and track the delivery with Australia Post Express. Your delivery will be updated daily.

    Deliery times may vary. In metro areas it is next day delivery, interstate or rural areas could take up to 3 days.

  • If we are getting it posted, what happens if something goes wrong?

    Our commitment to secure packaging is unwavering. We meticulously follow guidelines to ensure that every postage parcel is carefully protected. In the unlikely event of any damages, we will immediately reship your order at no expense to you. Don't worry, our reshipment service is absolutely free!

  • Do we need to register or verify our clinic?

    Efficiency and simplicity are at the core of our ordering process. We want to make it as easy as possible for you. No sign up is required! In most cases, our dedicated team personally delivers your items. All relevant clinic and doctor's information can be found on the Dr's Bag script. If we need to mail your order, your prescription will include your contact and address details. Rest assured that if any further information is needed, we will contact you promptly.

  • How will our information be used?

    We prioritize the utmost security for your prescription and its accompanying information. Through the implementation of end-to-end encryption, we guarantee that your data remains protected at all times. Moreover, our trusted upload and submission form has been utilized by esteemed organizations like Telehealth, APS (Australia Psychological Society), ASPEN Hospital, Denver Health, HealthOne, and numerous others. Be assured that your data will never be retained.
UPLOAD NOW!